Refund policy

Because each item is small-batch and made with care, all sales are final. We do not accept returns or exchanges on general orders.

That said, we are committed to making sure you have a great experience with Evie Paper Co. If there is an issue with your order, we’re here to help.

Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at hello@eviepaperco.com with a photo of the item and packaging.
You may choose between:

• A replacement item, or
• A full refund

Refunds will be processed within 5–7 business days after approval.

Incorrect Items
If you receive the wrong item, please contact us within 7 days of delivery. We will ship the correct item at no additional cost.

Shipping Issues

• We are not responsible for delays caused by the shipping carrier
• If your package is marked as delivered but not received, please contact us and we will assist you in locating it

Non-Returnable Items
We do not accept returns on items that have been used or damaged after delivery.

Contact Us
For any questions or concerns, please email us at hello@eviepaperco.com.
We respond within 1–2 business days.